Privacy Policy

Last Updated: January 2026

1. Overview

Triggant Technologies FZ-LLC (“Triggant,” “we,” “us,” or “our”), a technology solutions provider registered in the United Arab Emirates, is committed to protecting your privacy and personal data in accordance with Federal Decree-Law No. 45/2021 on the Protection of Personal Data (“UAE Data Protection Law”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our websites (triggant.com, crm.triggant.com), use our IT services, software applications, CRM and automation platforms (collectively, the “Platform”), or interact with us through forms, communications, or support channels.

By accessing or using our Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number

  • Company name and role

  • Billing and contact details

  • Information provided via contact forms, CRM sign-ups, subscriptions, support requests

b. Technical & Usage Information

Data automatically collected when you use our websites or platforms, such as:

  • IP address, browser type, device type

  • Pages visited, session durations, interaction data

  • Cookies, pixels, and other tracking data

c. CRM Platform Data

For users of Triggant CRM, we may process:

  • Lead and customer data entered by users

  • Usage data, workflows, messages, booking information

  • CRM activity logs and automated processes

Non-personal data consists of aggregated or anonymized information that does not directly identify you.

3. How We Use Your Personal Information

We use your information for the following purposes:

Service Delivery & Support

To provide, personalize, manage, and improve IT services, software solutions, and CRM platforms, and to respond to inquiries or support requests.

Business Operations

For billing, accounting, auditing, fraud prevention, contract fulfillment, and internal administrative functions.

Communication

To send service notifications, updates, support messages, and — with your consent — marketing communications.

Analytics & Performance

To analyze usage patterns and improve website performance, services, and user experience.

Legal Compliance & Protection

To comply with legal obligations, enforce agreements, prevent fraud, and protect our rights and users.

We do not sell or rent your personal data.

4. Cookies & Tracking Technologies

We and our partners use cookies and similar technologies (such as pixels and web beacons) to collect analytics, performance data, and usage information to enhance the Platform experience. You may manage cookie preferences through browser settings or consent banners.

For more details, see our Cookies Policy.

5. How We Share Your Information

We may share personal data only as permitted by UAE law:

  • Service Providers: Hosting, analytics, CRM infrastructure, customer support partners under confidentiality agreements

  • Affiliates & Subsidiaries: For consistent service delivery

  • Marketing Partners: Where you have provided consent

  • Legal Authorities: To comply with lawful requests or protect rights

  • Business Transactions: In mergers or acquisitions with appropriate safeguards

We do not sell personal data or share phone numbers for sale.

6. Data Retention

We retain personal information as long as necessary to:

  • Fulfill service and contractual obligations

  • Comply with applicable laws

  • Resolve disputes or enforce agreements

Anonymized data may be retained indefinitely for analytical purposes.

7. How We Protect Your Data

We implement industry-standard technical and organizational measures to safeguard information, including encryption, access control, secure servers, and internal procedures. However, no system is 100% secure. If you suspect unauthorized access, contact us immediately.

8. International Data Transfers

Your information may be processed or stored outside the UAE by affiliates or service partners. We ensure that transfers comply with applicable legal safeguards, such as contractual protections or user consent.

9. Your Legal Rights

Subject to UAE Data Protection Law, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent

  • Data portability

To exercise rights, contact us at [email protected] or the Data Protection Officer at [email protected].

10. Data from Minors

We do not knowingly collect personal data from individuals under the age of 21. If we discover such data, we will delete it promptly.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices; review their policies separately.

12. Policy Updates

We may update this Privacy Policy. The “Last Updated” date will reflect changes. Continued use after updates constitutes acceptance.

13. Contact Information

Triggant Technologies FZ-LLC
Data Protection Officer
FDRK8701 Compass Building, AL Hamra FZ, RAK – United Arab Emirates
Email: [email protected]
Phone: +971 555067851

Trusted IT Services & Software Development Company in Dubai | Triggant

FDRK8701 Compass Building,

AL Hamra FZ, RAK - UAE

+971 48763006 | +971 555067851