Terms Of Service

Last Updated: June 2025

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION CLAUSE AND A CLASS ACTION WAIVER THAT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU MUST REVIEW THIS DOCUMENT IN ITS ENTIRETY, INCLUDING THE DISPUTE RESOLUTION SECTION BELOW, BEFORE USING THE PLATFORM.

These Terms of Service govern your subscription to and use of the TRIGGANT Platform and Services, including CRM, custom AI, and automation solutions. Please read these Terms of Service carefully. Capitalized terms have the definitions set forth herein. By completing the registration process, creating an account, or accessing or using any of the Platform and/or Services, you represent that (1) you have read, understand, and agree to be bound by these Terms of Service, (2) you are of legal age to form a binding contract with TRIGGANT, (3) the information you provided in connection with your registration for the Platform/Services is true, accurate, and complete, and (4) you have the authority to enter into these Terms of Service personally or on behalf of the business entity you have named as the user, and to bind that business entity to the agreement. Certain portions of the Platform may be subject to “open source” or “free software licenses.” Such components will be governed by the terms of their respective licenses and not by these Terms.

Once accepted, these Terms of Service, in combination with our Privacy Policy (available at https://triggant.com/privacy-policy) and Data Processing Agreement (where applicable) (collectively the “Terms”), become a binding legal commitment between you (or the business entity that you represent) and TRIGGANT LLC and its respective officers, directors, business affiliates, successors, and assigns (hereinafter referred to as “TRIGGANT,” “we,” or “us”) and will govern your access to and use of the Platform and all other interactions with TRIGGANT related to the Platform.

TRIGGANT reserves the right to make changes to these Terms at any time. All changes are effective immediately when posted. Your continued use of the Platform following the posting of any revised Terms constitutes your acceptance and agreement to the updated Terms.

TRIGGANT is only providing the Platform for your business use without any promise of exclusivity. TRIGGANT’s customers, users, entrepreneurs, and partners are not TRIGGANT’s employees, contractors, or representatives. TRIGGANT is not responsible for any interactions between you and your customers, other than providing access to the Platform. TRIGGANT is in no way liable for any disputes, claims, losses, injuries, or damages arising from your relationship with your customers, including their reliance upon any information or content you provide. You agree and acknowledge that you are responsible for implementing your own terms of service to govern the relationship between you and your customers.

You should consult a lawyer for legal advice to ensure your use of the Platform complies with these Terms and applicable law, including UAE laws and regulations.

1. Use of Platform

1.1 Restrictions

You must be at least 21 years old to use the Platform, in accordance with UAE law. By accepting these Terms, creating a Platform Account, or using the Platform, you represent that you are at least 21 years old. You may not use the Platform or the Services if you are an employee, partner, or director of our Competitors or intend to gain access to the Platform to compete with the Platform.

1.2 Platform Account Ownership

Your use of the Platform is conditioned on your provision of complete, current, and accurate information when registering for a Platform Account. The Platform is intended for business use or in connection with an individual’s trade, craft, or profession. As the individual who accepts these Terms, you are the owner of the Platform Account unless you are acting on behalf of a business entity, in which case, the business entity is the owner of the Platform Account. If you accept these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind the business entity to these Terms. If multiple parties claim to be the “owner” of a particular Platform Account, TRIGGANT will deem the owner to be the person who can demonstrate their ownership (in whole or in part) of the underlying business entity for which the Platform Account was created by providing government-issued documentation of such ownership, such as a UAE commercial license. If TRIGGANT is unable to determine the rightful owner of the Platform Account, TRIGGANT reserves the right to suspend or terminate the Platform Account until the disputing parties have mutually agreed on ownership or until a court has ordered TRIGGANT to grant access to a specific individual.

1.3 Intended Use

You and your customers may use the Platform only as intended for lawful purposes and in accordance with these Terms. You agree that you and your customers will not use the Platform in any way that violates any applicable law or regulation, including UAE laws such as Federal Decree-Law No. 34 of 2021 on Combating Cybercrimes or Federal Law No. 45 of 2021 on Personal Data Protection, or engage in any Prohibited Uses. In addition, you represent and warrant that: (i) You and your customers will maintain in effect all licenses, permissions, authorizations, consents, and permits necessary to carry out the obligations under these Terms; (ii) You are fully responsible for your actions and the actions of your employees, agents, and customers who use the Platform; (iii) You are fully responsible for the use of the Platform by your customers; (iv) You, your employees, agents, and customers will not misrepresent the Platform or the Services; (v) You will ensure that your employees with access to the Platform Account are bound by these Terms, and you will require that your customers accept terms at least as restrictive as these Terms; (vi) You own or control all rights in and to all content you provide to TRIGGANT, including, but not limited to, any code provided to customize the Platform for your customers; (vii) You, your employees, and your customers will provide reasonable cooperation regarding information requests from law enforcement, regulators, or telecommunication providers; (viii) You will not give access to the Platform or Services to a direct Competitor of TRIGGANT; (ix) You will not directly or indirectly reverse engineer, decompile, disassemble, or otherwise attempt to uncover or discover the source code, object code, or underlying structure, ideas, know-how, or algorithms; (x) You will not modify, translate, or create derivative works based on the Platform (except to the extent expressly permitted by us); and (xi) You will not remove any proprietary notices or labels.

1.4 Compliance

You will be solely responsible for your use of the Platform and Services, including: (a) The quality and integrity of any data and other information, including Information, made available to us by or for you through the use of the Platform; (b) Securing and maintaining proper insurance as required; and (c) Compliance with all applicable laws and regulations, including but not limited to UAE Federal Law No. 45 of 2021 on Personal Data Protection, GDPR (where applicable for EU customers), and other data privacy laws. TRIGGANT is not responsible for your compliance with laws and does not represent that your use of the Platform will comply with any laws.

1.5 Privacy

By using the Platform and providing Information on or through the Platform, you consent to TRIGGANT’s use and disclosure of the Information in accordance with the Privacy Policy available at https://triggant.com/privacy-policy and incorporated herein by reference. You agree that TRIGGANT has no responsibility or liability for the deletion or failure to store any Information or content maintained or transmitted on or through the Platform. When you provide your customers with access to the Platform, you must implement and enforce your own terms of service and Privacy Policy, providing a level of protection at least equal to that provided to you by TRIGGANT. You must obtain consent from your customers, affirmatively acknowledging that your customers agree to be bound by your privacy policy. You represent and warrant that you have provided, and will continue to provide, adequate notices and have obtained, and will continue to obtain, the necessary permissions and consents to provide your customers’ data to us for use and disclosure in accordance with these Terms and our Privacy Policy.

1.6 Login Credentials

You are responsible for maintaining the confidentiality of your Login Credentials. You are responsible for all uses of your Platform Account and Login Credentials, whether or not authorized by you. You agree to notify TRIGGANT immediately of any unauthorized access to or use of your Platform Account or Login Credentials or any other breach of security. TRIGGANT reserves the right to disable your Login Credentials at any time in its sole discretion for any or no reason, including if, in TRIGGANT’s opinion, you have violated any provision of these Terms. Platform Accounts are non-transferable. You are obligated to take preventative measures to prohibit unauthorized users from accessing your Platform Account with your Login Credentials. You give consent to TRIGGANT to access and monitor your Platform Account and your customers’ accounts for support and security purposes, and/or to perform its obligations under these Terms or to enforce these Terms.

1.7 Use of Communication Services

The Platform may include communication features such as SMS, MMS, email, voice call capabilities, and other methods. Separate Communication Surcharges for these services may apply and will be charged to your invoice. If you use these features, you agree that you are exclusively responsible for all communications sent using the Platform, including compliance with all laws governing those communications, including but not limited to UAE Federal Decree-Law No. 34 of 2021 on Combating Cybercrimes, the UAE Telecommunications Regulatory Authority (TRA) regulations, and applicable international laws such as the EU’s ePrivacy Directive (where relevant). You represent and warrant that you understand and will comply with those laws. TRIGGANT is not responsible for your compliance with laws and does not represent that your use of the Platform will comply with any laws. TRIGGANT is a technology platform communication service application provider ONLY. TRIGGANT does not originate, send, or deliver any communications to any recipient via SMS, MMS, email, or other communication method. You control the message, timing, sending, fraud prevention, and call blocking. All communications, whether SMS, MMS, email, or otherwise, are created by and initiated by you and/or your customers, whether generated by you or sent automatically via the Platform at your direction.

1.8 Third-Party Services

You may choose to access certain Third-Party Services through the Platform. You are responsible for enabling and managing the integration of each Third-Party Service. You acknowledge that by purchasing or integrating Third-Party Services through the Platform, you grant permission to TRIGGANT to share your data with the Third-Party Services providers to facilitate the integration and use of the Third-Party Services through the Platform. You also represent and warrant that you have the appropriate consents for importing any data (including data of your customers) that you request TRIGGANT to import from other Third-Party Services and/or are the rightful owner of such data. TRIGGANT is not responsible for, and TRIGGANT hereby disclaims any liability for, any act or omission of any Third-Party Services provider or the operation of any Third-Party Services, including access to, modification of, or deletion of data, regardless of whether TRIGGANT endorses, approves, promotes, or supports any such Third-Party Services. You hereby irrevocably waive any claim against TRIGGANT with respect to the content or operation of any Third-Party Services. Your use of the Third-Party Services is governed by your agreement with such Third Party, including any supplemental policies imposed by the Third Party. You are solely responsible for reviewing and complying with any terms of use, privacy policies, or other terms governing your use of these Third-Party Services, which you use at your own risk. TRIGGANT disclaims all liability related to outages or downtime of Third-Party Services.

TRIGGANT does not guarantee the interoperation, integration, or support of any Third-Party Services nor give any representation, warranty, or endorsement, express or implied, with respect to the legality, accuracy, quality, or authenticity of content, information, or services provided by those Third-Party Services. TRIGGANT may, at any time, in its sole discretion, modify the Platform or Services, which may impact interoperation, integration, or support of Third-Party Services.

1.9 Third-Party Content

The Platform may include Third-Party Content. Your use of Third-Party Content is entirely at your own risk and discretion. All statements and opinions expressed in Third-Party Content are solely the opinions and the responsibility of the third party and do not necessarily reflect the opinion of TRIGGANT. TRIGGANT is not responsible for Third-Party Content and makes no endorsements, representations, or warranties and assumes no liability, obligation, or responsibility for Third-Party Content. You are responsible for ensuring that your engagement or transactions with Third-Party Content comply with these Terms and any applicable laws.

1.10 Excessive Use Restrictions; Trials

TRIGGANT provides access to the Platform on a tiered-pricing basis, and some tiers can process more data with less impact on performance. We have no liability for the effect that your excessive data use may have on performance. If, in TRIGGANT’s sole discretion, we determine that your data use is excessive, abusive, or has a negative effect on the Platform in any way, we may (1) require that you upgrade your Services to continue your activity levels if your data use exceeds the intended use of your existing Platform tier or if TRIGGANT’s operational costs to support your Platform usage exceed the subscription price; (2) suspend or terminate your use of the Platform or Services; and/or (3) reduce the amount of data you are able to use.

Trial periods are not intended to be used consecutively. If we discover that you are doing back-to-back trials to avoid paying a subscription fee, then, without prejudice to any other remedies available under law, TRIGGANT reserves the right to suspend or terminate your use of the Platform or Services and further ban you from using the Platform or Services in TRIGGANT’s sole discretion.

1.11 Platform Updates

TRIGGANT reserves the right to make updates or changes to the Platform at any time, including changes that may affect the previous mode of operation of the Platform. You agree that your use of the Platform or purchase of Services is not contingent on TRIGGANT’s future delivery or release of any functionality or feature, including but not limited to the continuation of a certain Service or any Third-Party Service.

1.12 International Use

If you are in an embargoed country or are a sanctioned person or entity under UAE or international law, you are prohibited from using the Platform. TRIGGANT makes no representation that materials on the Platform are appropriate or available for use in locations outside the United Arab Emirates. Those who choose to access the Platform from other locations do so on their own initiative and at their own risk. If you choose to access the Platform from outside the UAE, you are responsible for compliance with local laws in your jurisdiction, including but not limited to taxation and export control regulations. You agree to comply with all applicable economic sanctions and export control laws, rules, and regulations, including those enforced by the UAE Ministry of Economy and international bodies such as the United Nations. By using the Platform, you agree not to use, export, import, sell, release, or transfer the Platform, the Services, or any software or technology that supports the Platform or your content, or the Platform Content, in violation of any such laws. Specifically, and without limitation, the Platform, the Services, or any software or technology that supports the Platform, or your content, or Platform Content may not be exported, transferred, or released, or provide access (a) into any embargoed countries or (b) to anyone included in restricted party lists maintained by the UAE or international authorities.

You represent, warrant, and covenant that: (i) You are not named on, or owned or controlled by any party named on, any UAE or international list of persons or entities prohibited from receiving exports or transacting with any person; (ii) You are not a national of, located in, or an entity registered in any prohibited jurisdiction; (iii) You will not permit your users to access or use the Platform and/or Service or provide any services to any person(s) in violation of any export control laws; (iv) No user data created or submitted by you is subject to any restriction on disclosure, transfer, download, export, or re-export under applicable laws; and (v) You shall comply with all applicable laws regarding the transmission of technical data exported from the UAE and the country in which you and your users are located.

1.13 Artificial Intelligence Acceptable Use Policy

Before using Artificial Intelligence (“AI”) features of the Platform, you must ensure that you are in a jurisdiction that allows AI usage, including compliance with UAE Federal Decree-Law No. 34 of 2021 on Combating Cybercrimes and any applicable AI regulations. If you elect to use any AI-based features of the Platform, you are responsible for ensuring that you are using our AI-based features in compliance with our Artificial Intelligence Acceptable Use Policy, which is attached hereto as

Exhibit A

.

1.14 Domain Names

If you use the Platform to purchase a domain name, TRIGGANT will purchase it on your behalf, and TRIGGANT will be the listed registrant. You must use the domain name in compliance with these Terms and applicable UAE laws, including regulations from the UAE Telecommunications Regulatory Authority (TRA). If requested by you in writing, TRIGGANT will transfer the domain name to you. A transfer fee may apply. You agree to indemnify and hold TRIGGANT harmless from any claim or demand, including reasonable attorneys’ fees, arising from your use of such domain, including any breach of these Terms and any violations of applicable laws as it pertains to use of the domain name.

2. Payment

2.1 Fees and Auto-Renewal

You agree to provide us with accurate and complete billing information (name, address, credit card information, and phone number) and notify us of any changes within 10 days of the change. Your use of the Platform is subject to the timely payment of your and your customers’ Fees. Fees may include, but are not limited to, subscription fees, Communication Surcharges, add-on service fees, or other usage-based or subscription-based Fees offered by TRIGGANT as incurred by you and your customers. Fee rates and amounts may change from time to time. Fees for subscription services will be billed in advance of Services on a monthly or annual basis, depending on your subscription plan. Usage-based fees, including but not limited to Communication Surcharges, are calculated based on usage and will be billed monthly as separate line items on your invoice. We will automatically charge the card on file when your Fees become due.

2.2 Late Payments and Payment Disputes

If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, we will re-attempt to charge the card on file for a period of 7 business days. If, after re-attempting to charge your card, we are still unable to process the transaction, your Platform Account may be force-canceled for non-payment in TRIGGANT’s sole discretion. Additionally, we may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses. In the event that you dispute any charges on your invoice, you must notify us in writing within thirty (30) days of the invoice date. You must pay all invoiced Fees and charges while the dispute is pending, or you waive the right to pursue the dispute. Where you are disputing any Fees or charges, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute. All TRIGGANT determinations regarding your obligation to pay invoiced Fees and charges are final.

2.3 Cancellations

You may cancel your subscription through your Platform Account, by submitting a support ticket, or by contacting our support team at [email protected]. You are solely responsible for the cancellation of Services associated with your account, and, subject to other provisions of these Terms, you will be responsible for all Fees incurred until such cancellation occurs. No refunds will be provided for your failure to properly cancel the Services associated with your account.

2.4 Refunds

2.4.1 Nonrefundable Fees

All Fees assessed by TRIGGANT are non-refundable, including subscription Fees, Communication Surcharges, and TRIGGANT’s resale of Third-Party Services, regardless of whether you actually accessed or used the Platform Account or Services during your subscription period. You are solely responsible for any excess Fees incurred by you as a result of an error or omission made by you or a third party. TRIGGANT does not provide Fee refunds or credits for such errors or omissions, or for partially used or unused Platform or Services subscriptions. Except as may be required by law, TRIGGANT reserves the right to issue or deny a refund or credit in its sole and absolute discretion, at any time, for any reason, and TRIGGANT’s determination of if and when to issue or deny a refund or credit is final.

2.4.2 Pre-paid and Minimum Commitment Subscriptions

TRIGGANT resells some Services and Third-Party Services that require pre-payment (including but not limited to ad-buying and other services). Unused or canceled pre-paid services are non-refundable. TRIGGANT may, in its sole discretion, issue account credits for future services in the event that you elect to cancel any pre-paid services before the services are fully performed. Some subscriptions for Services require a non-cancellable minimum subscription commitment, which cannot be canceled until the commitment is fulfilled. Fees for such non-cancellable minimum subscription commitments will continue to be automatically applied to your bill until the minimum commitment has been achieved.

2.5 Taxes and Government Assessments

All Fees are exclusive of any sales, VAT, GST, and use taxes, levies, fees, duties, interest, penalties, and other governmental assessments (“Taxes”) unless mentioned otherwise in these Terms. Business entities with a valid UAE VAT identification number should provide TRIGGANT with their VAT identification number. You hereby confirm that TRIGGANT can rely on the VAT number provided. Where applicable by law, TRIGGANT will shift the liability to pay VAT on the Fees to you due to the application of a VAT reverse charge mechanism. You are exclusively responsible for Taxes associated with your use of the Platform, including all Taxes associated with transactions you conduct with your customers. TRIGGANT may collect Taxes from you as part of the Fees as legally required or as TRIGGANT deems appropriate, and all TRIGGANT determinations regarding what Taxes to collect are final. Failure to provide TRIGGANT with a valid VAT identification number may result in VAT being assessed by TRIGGANT. If you provide a valid VAT identification number after a Fee has been paid, the VAT taxes charged will not be refunded. TRIGGANT may recalculate and collect additional Taxes from you if it determines at any point that they are due. You will indemnify TRIGGANT for all Claims related to Taxes that are associated with your activities on the Platform, including any Taxes related to your transactions with your customers. Taxes are nonrefundable.

3. Intellectual Property

3.1 Platform Content

The Platform and Platform Content are the property of TRIGGANT or its licensors and are protected by copyright, trademark, and other intellectual property laws, except as indicated below. Platform Content does not include User Contribution(s), as defined below. TRIGGANT grants you a personal, royalty-free, non-assignable, revocable, and non-exclusive license to access and use the Platform Content while using the Platform for the purpose of making the Platform available to you and your customers. Any other use, including the reproduction, modification, distribution, transmission, republication, framing, display, or performance of Platform Content without prior permission of TRIGGANT is strictly prohibited.

3.2 TRIGGANT Marks

TRIGGANT’s name, logo, or Marks are trademarks and service marks of TRIGGANT and may not be used without advance written permission of TRIGGANT, including but not limited to as part of any company name or domain name or in connection with any product or service that is not provided by TRIGGANT, or in any manner that is likely to cause confusion, or in any manner that disparages, discredits, or misrepresents TRIGGANT. Other products or company names mentioned on the Platform may be trademarks or service marks of their respective owners. Third-party websites may feature TRIGGANT Marks, with or without authorization, and such usage of TRIGGANT Marks does not constitute or imply any approval, sponsorship, or endorsement by TRIGGANT.

3.3 User Contributions

User Contributions are considered non-confidential and non-proprietary. You grant TRIGGANT, our service providers, and each of their licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose User Contributions to third parties for the sole purpose of fulfilling TRIGGANT’s obligations under these Terms.

3.4 Prohibited User Contributions

You are prohibited from posting User Contributions on the Platform that: (i) Are unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, tortious, invasive of another’s privacy, or include graphic descriptions of sexual or violent content; (ii) Victimize, harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, disability, or otherwise; (iii) Infringe any patent, trademark, trade secret, copyright, right of publicity, or other proprietary or intellectual property right of any party; or (iv) Breach the security of, compromise, or otherwise allow access to secured, protected, or inaccessible areas of the Platform, or attempt to gain access to other networks or servers via your Platform Account.

3.5 Feedback

If you provide Feedback, you agree and acknowledge that your submission of Feedback is voluntary, non-confidential, and gratuitous, and TRIGGANT and its affiliates have no obligation to use the Feedback. You grant TRIGGANT and its designees a perpetual, irrevocable, non-exclusive, fully-paid-up, and royalty-free license to use any Feedback you submit to TRIGGANT without restrictions or payment or other consideration of any kind, or permission or notification to you or any third party. The license includes, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, license the Feedback, and all rights therein, in the name of TRIGGANT or its designees throughout the universe in perpetuity in any and all media now or hereafter known.

3.6 Feedback Waiver

You hereby irrevocably release and forever discharge TRIGGANT from any and all actions, causes of actions, claims, damages, liabilities, and demands, whether absolute or contingent and of any nature whatsoever, which you now have or hereafter can, shall, or may have against TRIGGANT with respect to the Feedback, including without limitation how TRIGGANT directly or indirectly uses the Feedback. You agree that you are responsible for the content of the Feedback and further agree (at TRIGGANT’s option and at your sole expense) to defend, indemnify, and hold TRIGGANT harmless from any and all actions, claims, and liabilities, demands, whether absolute or contingent and of any nature whatsoever, damages, losses, costs, fees, fines, or expenses, including reasonable attorneys’ fees, which TRIGGANT may incur as a result of the use of the Feedback in accordance with these Terms.

3.7 Copyright

If you believe that your copyrights have been infringed by a TRIGGANT user, or that your intellectual property rights have been otherwise violated by a user of our Platform, you should notify us of your infringement claim by emailing a Copyright Infringement Notice to [email protected] (Subject line: “Copyright Infringement Notice”) with a physical copy mailed to:


TRIGGANT LLC

ATTN: Data Protection Officer

Address: 1710 Red Residence, Sports City - Dubai, United Arab Emirates

Email: [email protected]

To be effective, the notification must be in writing and contain the following information:

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

A description of the copyrighted work or other intellectual property that you claim has been infringed;

A description of where the material that you claim is infringing is located on the Platform, with enough detail that we may locate it;

Your address, telephone number, and email address;

A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

Upon receipt of a fully compliant Copyright Infringement Notice, TRIGGANT will notify and provide a copy of the notice to the alleged infringer. TRIGGANT will make reasonable efforts to remove the allegedly infringing content in a reasonable amount of time after receipt of the fully compliant notice.

4. Disclaimers

TRIGGANT makes no guarantees that your business will be profitable and that you will make money using the Platform or the Services. Except as otherwise set forth in these Terms, TRIGGANT is not providing any business opportunities with the use of the Platform and/or Service.

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. YOUR USE OF THE PLATFORM IS AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES. YOU AGREE THAT TRIGGANT HAS NO RESPONSIBILITY OR LIABILITY FOR THE DELETION OR FAILURE TO STORE ANY INFORMATION OR CONTENT MAINTAINED OR TRANSMITTED ON OR THROUGH THE PLATFORM.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS, (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PLATFORM WILL BE EFFECTIVE, ACCURATE, OR RELIABLE, (D) CERTAIN FEATURES WILL BE ADDED TO THE PLATFORM, OR (E) THE QUALITY OF THE PLATFORM WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS, OR DEFECTS.

YOU ACKNOWLEDGE THAT THE INTERNET AND TELECOMMUNICATIONS PROVIDERS’ NETWORKS ARE INHERENTLY INSECURE. ACCORDINGLY, YOU AGREE THAT TRIGGANT IS NOT LIABLE FOR ANY CHANGES TO, INTERCEPTION OF, OR LOSS OF YOUR DATA WHILE IN TRANSIT VIA THE INTERNET OR A TELECOMMUNICATIONS PROVIDER’S NETWORK.

TRIGGANT MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH A THIRD PARTY OR THIRD-PARTY SERVICES, OR IN CONNECTION WITH THE PLATFORM, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY SERVICES OR CONTENT AVAILABLE ON OR THROUGH THE PLATFORM FROM A THIRD PARTY OR THROUGH THIRD-PARTY SERVICES IS PROVIDED SOLELY BY SUCH THIRD PARTY.

WE RESERVE THE SOLE RIGHT TO EITHER MODIFY OR DISCONTINUE THE PLATFORM, INCLUDING ANY SERVICES OR FEATURES THEREIN, AT ANY TIME WITH OR WITHOUT NOTICE TO YOU. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY SHOULD WE EXERCISE SUCH RIGHT. MODIFICATIONS MAY INCLUDE, BUT ARE NOT LIMITED TO, CHANGES IN THE PRICING STRUCTURE AND THE ADDITION OF FREE OR FEE-BASED SERVICES. ANY NEW FEATURES THAT AUGMENT OR ENHANCE THE THEN-CURRENT SERVICES ON THIS PLATFORM SHALL ALSO BE SUBJECT TO THESE TERMS OF SERVICE.

SOME JURISDICTIONS, INCLUDING CERTAIN PROVISIONS UNDER UAE LAW, MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.

5. Limitation of Liability, Indemnification, and Mitigation

Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms and your use of the Platform or the Services shall be limited to the amount you paid us for Services purchased on the Platform during the three (3) month period before the act giving rise to the liability, provided however, this limitation will not apply to you if you only use the free Services, and in this case, if TRIGGANT determines to have any liability to you or any third party arising from your use of the free Services, then TRIGGANT’s aggregate liability will be limited to one hundred UAE Dirhams (AED 100).

IN NO EVENT SHALL TRIGGANT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM MALICIOUS CODE, LOSS OF USE, DATA, OR PROFIT LOSS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PLATFORM OR THIRD-PARTY SERVICES OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THE PLATFORM.

FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD-PARTY SERVICES OR DISRUPTIONS THEREOF, OR THIRD-PARTY PROMISES AND/OR STATEMENTS REGARDING OUR PLATFORM SERVICES OR CONTENT OR FOR TRANSACTIONS WITH THE THIRD PARTY THROUGH THE PLATFORM, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.

SOME JURISDICTIONS, INCLUDING CERTAIN PROVISIONS UNDER UAE LAW, PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.

You agree to defend, indemnify, and hold TRIGGANT harmless against all demands, claims, actions, proceedings, damages, liabilities, losses, fees, costs, or expenses (including without limitation reasonable attorneys’ fees and the costs of any investigation) directly or indirectly arising from or in any way connected with your use of the Platform (“Claims”), including, but not limited to: (a) Our use of or reliance on information or data supplied or to be supplied by you, your employees, agents, or customers; (b) Any breach of or default under these Terms by you, your employees, agents, or customers; (c) The wrongful use or possession of any TRIGGANT property by you, your employees, agents, or customers; (d) Any negligence, gross negligence, or willful misconduct by you or your employees, agents, or customers; (e) Misrepresentations by you, your employees, agents, or customers; (f) Violation(s) of applicable law by you, your employees, agents, or customers; (g) Your actions and the actions of your employees, agents, or customers; (h) The acts or omissions of you, your employees, agents, or customers in connection with providing notice and obtaining consents regarding the origination or content of the SMS or MMS messages, email, or other communications using the Services; (i) Taxes and other Fees.

If the Platform is found to violate any third-party intellectual property right, at our option we may: (a) Obtain the right for you to continue to use the Platform as contemplated by these Terms; (b) Modify or replace the Platform, in whole or in part, to seek to make the Platform non-infringing; or (c) Require you to immediately cease any use of the Platform.

6. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM MUST BE COMMENCED WITHIN THREE (3) MONTHS AFTER THE EVENT GIVING RISE TO THE ACTION OR CLAIM OCCURRED, REGARDLESS OF WHEN YOU KNEW OR SHOULD HAVE KNOWN ABOUT IT; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

7. Injunctive Relief

You agree that a breach of these Terms will cause irreparable injury to TRIGGANT for which monetary damages would not be an adequate remedy, and TRIGGANT shall be entitled to seek equitable relief, in addition to any remedies it may have hereunder or at law, without having to post a bond or other security.

8. Waiver and Severability

No waiver by TRIGGANT of a term or condition set forth in these Terms shall be deemed a continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of TRIGGANT to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

9. Change of Control

TRIGGANT may assign its rights under these Terms at any time, without notice to you. You may not assign your rights under these Terms without TRIGGANT’s prior written consent, which may be withheld at TRIGGANT’s sole discretion.

10. Entire Agreement

These Terms constitute the sole and entire agreement between you and TRIGGANT with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Platform. These Terms may not be altered, supplemented, or amended by the use of any other document(s) unless such document is signed by an authorized representative of TRIGGANT.

11. Term and Termination

These Terms will remain in full force and effect so long as you maintain a Platform Account. The sections of these Terms that are intended to survive termination of your Platform Account will remain binding even after you are no longer a Platform user.

11.1 Grounds for Termination

You agree that TRIGGANT, in its sole discretion, may suspend or terminate your access to the Platform (or any part thereof) for any reason, with or without notice, and without any liability to you or to any third party for any claims, damages, costs, or losses resulting therefrom. Any suspected fraudulent, abusive, or illegal activity may be grounds for barring your access to this Platform, and reporting you to the proper authorities, if necessary. TRIGGANT reserves the right to delete Platform Accounts that have remained inactive for ninety (90) days or more.

11.2 No Right to Services Upon Termination

Upon termination and regardless of the reason(s) motivating such termination, your right to use the Platform will immediately cease. TRIGGANT is not liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us with regards to your Platform access.

11.3 Force Majeure

In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of the Platform or any associated product or service through the Platform arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.

12. Applicable Law, Binding Arbitration, and Class Action Waiver

PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU TO AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION.

The laws of the United Arab Emirates will govern these Terms of Service and any disputes under them, without giving effect to any principles of conflicts of laws. These Terms may be translated into different languages—only the English version is valid and enforceable.

Any controversy or claim arising out of or relating to these Terms shall be exclusively settled by arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its Arbitration Rules, then in effect. The arbitration proceedings shall be held in Dubai, United Arab Emirates. Any arbitration award may be entered in a court of competent jurisdiction.

All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.

13. Communications and Contact Information

All notices to a party shall be in writing and shall be made via email. Notices to TRIGGANT must be sent to [email protected]. You agree to allow us to submit notices to you either through the email address you provided when registering, or to any address we have on record. Notices are effective on receipt.

TRIGGANT may contact you regarding these Terms using any information you provide, or by any other means if you do not provide contact information. If you no longer wish to receive communications from TRIGGANT, you can click on the “unsubscribe link” provided in such communications or contact us at [email protected].

When you create a Platform Account, you must designate a primary email address that will be used for receiving electronic communication related to these Terms. TRIGGANT will never send you an email requesting confidential information such as account numbers, usernames, or passwords, and you should never respond to any email requesting such information. If you receive such an email purportedly from TRIGGANT, do not respond to the email and notify TRIGGANT by emailing us at [email protected].

For all other feedback, comments, requests for technical support, and other communications relating to the Platform or the Terms, please contact us at [email protected] or by mail at:


TRIGGANT LLC

ATTN: Data Protection Officer

Address: 1710 Red Residence, Sports City - Dubai, United Arab Emirates

14. Definitions

Communication Surcharges: Any applicable communications service or telecommunication provider (e.g., carrier) fees or surcharges related to your use of the Platform.

Competitor: Any entity carrying on a business of marketing and sales platform, SaaS, any entity offering one or more services offered by the Platform, or any entity carrying on a business similar to the business of TRIGGANT LLC, as determined by TRIGGANT in its sole discretion.

Feedback: Ideas you provide to TRIGGANT regarding improvements, enhancements, new features, new products, or other concepts related to the Platform, Services, or other services, products, matters related to TRIGGANT’s business.

Fees: Any fees associated with the Platform, including but not limited to the monthly subscription services fee and any fees associated with add-in Services that you may purchase.

TRIGGANT Marks: The TRIGGANT name and related logos and service marks of TRIGGANT.

Information: Data about you and your customers that TRIGGANT collects on the Platform, including but not limited to information required to create a Platform Account and use the Platform for the intended purpose.

Login Credentials: The username and password used to access your Platform Account, including API keys and access to third-party integrations used with the Platform.

Materials: Your trademarks, copyright content, any tangible products or services you sell through the Platform (including description and price), and any photos, images, videos, graphics, written content, audio files, code, information, or other data provided or made available by you or your affiliates to TRIGGANT or its affiliates.

Platform: Any Services, Training, content, functionality, communication channels, and software or other services or features offered to customers on or through TRIGGANT’s website or mobile application, including CRM, custom AI, and automation solutions.

Platform Account: The account you created in order to access and use the Platform.

Platform Content: Content, data, features, and functionality, including but not limited to text, graphics, videos, logos, button icons, databases, music, sounds, images, or other material that can be viewed on the Platform. Platform Content does not include User Contributions.

Prohibited Uses: The behaviors described in Exhibit A.

Services: The variety of product integrations and services that TRIGGANT makes available on the Platform, including CRM, custom AI, and automation solutions. Services may include Third-Party Services.

Third-Party Content: Content, promotions, or offers provided by third parties or links to external third-party websites that may be accessible on the Platform.

Third-Party Services: Third-party websites, databases, networks, servers, information, software, programs, systems, directories, applications, or products or services offered by a third party through the TRIGGANT Platform.

Training: Any training, information, or suggested usages conveyed by TRIGGANT about the Platform.

User Contributions: Content or materials that you post, submit, upload, publish, display, or transmit on or through the Platform or to TRIGGANT directly.

You: The individual who accepted the Terms or the business entity that the individual represents. “You” also includes any and all agents, employees, or third parties that are authorized to act on your behalf.

14. EXHIBIT A

CODE OF CONDUCT

The following are considered Prohibited Uses of the Platform. Engaging in a Prohibited Use is a material breach of these Terms for which TRIGGANT may immediately suspend or terminate your Platform Account in accordance with these Terms:

- Use of the Platform in any way that violates any applicable law or regulation, including UAE Federal Decree-Law No. 34 of 2021 on Combating Cybercrimes and Federal Law No. 45 of 2021 on Personal Data Protection.

- Use of the Platform in a country that prohibits or restricts the use of Artificial Intelligence.

- Use of the Platform to exploit, harm, or attempt to exploit or harm anyone in any way.

- Use of the Platform to send, receive, upload, download, use, or re-use any material that does not comply with these Terms.

- Use of the Platform to transmit, or procure the sending of any unlawful advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.

- Impersonating or attempting to impersonate TRIGGANT, a TRIGGANT employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).

- Engaging in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Platform.

- Engaging in any conduct that may, as determined by TRIGGANT, harm Platform users or TRIGGANT, or expose either to liability.

- Use of the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party’s use of the Platform, including their ability to engage in real-time activities through the Platform.

- Use of any robot, spider, or other automatic device, process, or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.

- Use of any manual process to monitor or copy any of the material on the Platform or for any other unauthorized purpose without TRIGGANT’s prior written consent.

- Use of any device, software, or routine that interferes with the proper working of the Platform.

- Introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

- Attempting to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, any server, computer, or database connected to the Platform.

- Attacking the Platform via a denial-of-service attack or a distributed denial-of-service attack.

- Otherwise attempting to interfere with the proper working of the Platform.

- Child sexual exploitation or abuse content.

- Sexually explicit content.

- Generation of hateful, harassing, or violent content.

- Abusive or fraudulent conduct, including but not limited to:

    • - Promoting or facilitating the generation or distribution of spam, fraudulent activities, scams, phishing, or malware;
      - Compromising cybersecurity systems or gaining unauthorized access to violate the integrity of any user, network, computer, or communications system, software application, or network or computing device;

    • - Violating any natural person’s rights, including privacy rights as defined in applicable privacy law;

    • - Appropriating confidential or personal information;

    • - Impersonating a human by presenting results as human-generated;

    • - Engaging in disinformation campaigns;

    • - Astroturfing, or the generation of fake grassroots support or fake review information;

    • - Plagiarizing or engaging in other forms of academic dishonesty.

      - Illegal or highly regulated goods or services content, or other activity that has a high risk of economic or physical harm, including but not limited to:

    • - Engaging in any illegal activity;

    • - Providing instructions on how to commit or facilitate any type of crime;

    • - Gambling;

    • - Payday lending;

    • - Cryptomining practices;

    • - Automatic determinations of eligibility for credit, employment, educational institutions, or public assistance services;

    • - Engaging in unauthorized practice of law or seeking unreviewed legal advice;

    • - Engaging in unauthorized practice of medicine or seeking unreviewed medical advice;

    • - Providing unauthorized financial advice;

    • - Law enforcement application or criminal justice decisions;

    • - Military or warfare application, weapons development;

    • - Management or operation of critical infrastructure in energy, transportation, and water;

    • - Political campaigning or lobbying in violation of campaign laws.

14. EXHIBIT B

ARTIFICIAL INTELLIGENCE ACCEPTABLE USE POLICY

- AI features of the Platform may not be used in any manner contrary to the relevant laws, regulations, and industry standards, including, but not limited to, UAE Federal Law No. 45 of 2021 on Personal Data Protection, GDPR (where applicable), and other data protection and privacy regulations; as part of an automated decision-making process with legal or similarly significant effects; or in violation of any intellectual property rights or geographical restrictions.

- AI features may not be used to discriminate against any person or groups on grounds of religion, race, sexual orientation, gender, national/ethnic origin, political beliefs, disability, health status, trade union membership, age, criminal convictions, or engage in any biased, intimidating, defamatory, harassing, bullying, or otherwise inappropriate behaviors.

- AI features may not be used for generating individualized advice that in the ordinary course of business would be provided by a licensed professional, including but not limited to medical, financial, tax, or legal advice. You must disclose to your customers when they are interacting with an AI-based voice or chatbot.

- All assets created through the use of generative AI systems must be professional and respectful. You may not use offensive or abusive language and may not engage in any behavior that could be considered discriminatory, harassing, or biased when applying generative techniques.

- You must take necessary steps to protect the confidential and sensitive information of your users and customers.

AI usage may not damage, disable, overburden, or impair any websites or launch any automated system, including “robots,” “spiders,” or “offline readers,” that sends more request messages to any servers in a given period of time than a human can reasonably produce in the same period by using a conventional browser.

- AI features may not be used to spread misinformation, engage in malicious activities, or any other uses that could harm individuals or society.AI features may not be used in any manner that is prohibited by the Agreement or the Code of Conduct provided herein.